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Three years in, a framework that prioritizes real-world conditions and human-to-human dynamics continues to deliver success—and satisfaction
Children’s National (CNH) is the leading pediatric hospital in the DC-MD-VA region and is ranked as one of the top 10 pediatric hospitals in the country by U.S. News & World Report. Annually, they treat more than 200,000 children from around the world.
With a large ambulatory practice network, and a footprint that spans three different payer geographies (Washington DC, Maryland, and Virginia—each with their own requirements and practices) the CNH revenue cycle team faces exponentially complex challenges compared to many other organizations.
To help with their revenue cycle management (RCM) efforts, the CNH team began a journey to adopt Cerner’s Clinically driven Revenue Cycle (“CDRC”) in 2019 but encountered some setbacks during implementation that stalled progress.