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Keeping a massive go-live on track under any circumstances is an admirable feat. Getting one right, in the middle of a global pandemic, required a special mix of experience, dedication, communication skills—and diplomacy.
Children’s National is the leading pediatric hospital in the DC-MD-VA region and is ranked as one of the top 10 pediatric hospitals in the country by U.S. News & World Report. Last year, they treated more than 219,000 children from around the world.
With a large ambulatory practice network, and a footprint that spans three different payer geographies (Washington DC, Maryland, and Virginia—each with their own requirements and practices) the Children’s National revenue cycle team faces exponential challenges compared to many other organizations. Also, as a pediatric facility, their patient population relies less on Medicare as a payer than many similarly sized healthcare networks.
The Children’s National team began a journey to adopt Cerner’s Clinically Driven Revenue Cycle™ (“CDRC”) in 2017 but encountered some setbacks during implementation that stalled progress.
Download the full case study to learn how Children’s National engaged S&P and restored the team’s conviction that the Cerner CDRC was a well-matched solution to the needs of the health system.