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BRAINTREE, MA—With the release of the 2019 Best in KLAS: Software Services report, S&P Consultants marks the fourth year of being ranked by the prestigious peer-reviewed healthcare technology organization.
To assemble the report, KLAS talks to thousands of organizations to gather insight on their implementation experiences with a variety of vendors and how well those vendors live up to expectations
“Of the many accolades available to businesses in our sector, this one is particularly meaningful,” said Andy Splitz, Cofounder and CEO of S&P Consultants. “That’s because it represents the opinions of our clients—and their peer set. These are people who have had direct experience in implementing HIT solutions and working with some of the best consultants and software vendors in the industry. For them to single us out this way again this year is not only very gratifying, but it’s also highly motivating to our hard-working team.”
This year, S&P was rated in the HIT Implementation Support and Staffing category with a score of 92.9 out of 100.
As part of KLAS’s research, candid and anonymized feedback from confirmed S&P clients collected. Many of the comments provided by S&P clients spoke to how our expertise helped all parties in the implementation achieve their common goal. Here are some highlights1:
“S&P Consultants helped steer us away from danger and… set us up much better for future success”
Director, Project Results – Aug 2018.
“S&P Consultants helped us figure out things that our EHR vendor said were impossible. And we and S&P Consultants also figured out other things together. That was quite an accomplishment. S&P Consultants really did partner with us, and they helped us through the entire project.”
Manager, Project Results – Dec 2018
“I would contract with S&P Consultants again in a heartbeat. We liked that they were willing to tell us what we needed to hear. Some of the other consultants we have worked with would sometimes tell us what we wanted to hear. But S&P Consultants was a little different. I could tell right out of the gate that they were up front and that they did things in a great manner. They were great about telling us how things were. Also, the people that S&P Consultants gave us were tremendous. They were head and shoulders above the folks that we were getting from another vendor. S&P Consultants has a good methodology. They use a methodology and structure for implementations that are based on some of their previous engagements. For us, the methodology was a huge difference from what we had with another vendor. When we brought S&P Consultants into our implementation, there was a night-and-day difference. In general, S&P Consultants’ people, framework, and ability to have candid conversations were the things that set them apart.”
Director, Project – Jan 2019
“S&P Consultants didn’t come with an attitude of telling us what they have done and what we have to do. They actually learned our operation as much as possible. They were able to integrate what they knew with our workflow. I was really impressed.”
Manager, Tools and Methodology – Dec 2018
“I was struck by the fact that S&P Consultants was able to initiate activity and work without having to be told. They weren’t sitting around waiting for directions. They integrated with our staff and essentially became part of our staff. And they were the subject matter experts for us. S&P Consultants worked very closely with our teams, and they always had new things that needed to get done. They would initiate things.”
Manager, People and Knowledge – Dec 2018
“The biggest thing that sets S&P Consultants apart is the fact that their people are extremely comfortable working in a client’s environment. Some consultants just talk around a table in the conference room. But S&P Consultants’ people don’t just stay at the table. They are out in the trenches working with the team. They go where they are needed. That really stands out. They show us how to do the things they talk about. The consultants made our folks comfortable. Our staff members look forward to the consultants coming on-site. People come up to me and ask whether the consultants are coming in.”
Manager, People and Knowledge – Dec 2018
Zach Johnson, S&P’s Chief Strategy Officer, lays much of the firm’s success at the feet of its proven implementation methodology known as S&P InTegritysm.
“InTegrity is a unique approach to HIT implementations that helps clients ensure their team’s success, deliver the highest-quality result, and maximize their ROI. InTegrity gives clients better visibility into the potential (common) pitfalls that lay in wait for many implementations. The process also helps client bind strategy to execution, ensuring that they are leveraging technology to serve both their clinical and revenue goals at the highest levels. Our approach adds a level of granularity and client-specificity to the vendor’s general framework, so that real-world conditions are taken into account. InTegrity accurately reflects the actual situation, resources, leadership, objectives and day-to-day reality in a way that greatly improves the chances for a smooth and successful implementation.”
S&P Consultants enjoys a 25-year reputation for “doing the right thing” in healthcare IT, facilitating realistic interactions among all parties in HIS implementations. Their InTegritySM approach provides a solid “genetic roadmap” and adaptive framework to organizations looking to assure the success of complex projects.
KLAS is a data-driven company on a mission to improve the world’s healthcare by enabling provider and payer voices to be heard and counted. Working with thousands of healthcare professionals, KLAS collects insights on software, services and medical equipment to deliver reports, trending data and statistical overviews. KLAS data is accurate, honest and impartial. The research directly reflects the voice of healthcare professionals and acts as a catalyst for improving vendor performance. To learn more about KLAS and the insights we provide, visit KLASresearch.com
1 – Selected commentary collected about S&P Consultants. © KLAS 2019 visit https://klasresearch.com for a complete view.
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