IT support for the Clinically-Driven Revenue Cycle

Much of what drives successful CDRC projects lies outside the scope of technology—in the realm of “human factors” in organizational alignment, but CIOs and their organizations are often at the center of these projects on account of the pivotal role technology plays in the facilitating of CDRC. That means, it’s essential for IT organizations to understand when and how to engage other stakeholders in the process—so that everyone shares in the risks and rewards of a successful CDRC effort. Getting clinicians to engage with the IT organization to coordinate workflows and activities, sharing an understanding of the “whys” of necessary activities and changes, and aligning disparate constituencies behind a mission of improvement requires experience and finesse. You’ll need to understand the numerous points of integration and be prepared—with experienced and communicative/collaborative staff—to navigate these waters.

As much as anything, implementing a CDRC program is an exercise of intensive change management. It will require careful coordination between in-house stakeholders, fast-moving vendors, and many clinicians and administrators who fall outside of your control.

The S&P team helps you build the necessary credibility with all stakeholders to execute a successful program. We understand the complex intersections that can confound the smooth journey from service provision to billing and payment. We help align both your IT systems—and your workflows—to give you the best possible chances of success.

• We know how to engage clinicians. (We have several on-staff ourselves.)
• We know how to hold vendors accountable and to ask difficult questions.
• We work with you to break down walls to achieve a successful outcome.